Complete Amazon Connect Course (Hindi)

What is Amazon Connect?

Amazon Connect is a scalable, cloud-based contact center solution that can be quickly deployed and configured with minimal effort.

It supports both voice and chat interactions, providing a seamless omnichannel experience for your customers. By utilizing Amazon Connect, you can establish an intelligent contact center capable of understanding natural language, enabling customers to verbally communicate their requests rather than navigating through a keypad menu.

Course Introduction

This course will guide you through the process of using Amazon Connect, starting with foundational concepts and progressing to advanced topics that will empower you to create an efficient, responsive contact center.

Upon completing this course, you will possess the knowledge and expertise necessary to design and configure a comprehensive Amazon Connect contact center solution.

This course extends beyond simply learning Amazon Connect—it focuses on building an intelligent contact center that comprehends natural language, allowing your customers to communicate their needs verbally, eliminating the need for button presses.

To create this advanced contact center, we will also explore additional AWS services in tandem with Amazon Connect, such as Amazon Lex, AWS Lambda, DynamoDB, and CloudWatch.

By the end of this course, you will not only have a thorough understanding of Amazon Connect but will also become familiar with these complementary AWS tools.

I will provide detailed guidance throughout the course, beginning with a basic overview of AWS, and demonstrate how to set up and configure each component. No prior experience with Amazon Connect or other AWS services is required—only a commitment to learning!

What you will learn?

• Module 1: Cloud Computing and AWS (Basic Only)
• Module 2: Cloud Contact Centre Introduction
• Module 3: Amazon Connect Introduction
• Module 4: Amazon Connect Console
• Module 5: Amazon Connect Call Architecture
• Module 6: Design & Implementation - Voice Call Flow
• Module 7: Design & Implementation - Chat Flow
• Module 8: Integrations
• Module 9: Recording, Monitoring, Reporting, and Troubleshooting
• Module 10: Certification and Badge

Checkout the full syllabus - Here

Requirements

• No prior experience with AWS or Amazon Connect is required, as the course will cover the essential services.
• A willingness to learn and explore a cutting-edge technology is all that is needed.
• You may use any computer with the latest versions of Google Chrome, Mozilla Firefox, or Microsoft Edge.
• The minimum system requirements are 2 GB of RAM and a processor (CPU) with a speed of 2 GHz.
• Network requirements include a minimum bandwidth of 100 Kbps per connected workstation.

Who this course is for:

• Anyone interested in learning Amazon Connect, from basic to advanced concepts, to create a cloud-based contact center.